FAQ | Dyad

How do I place an order?

Orders can be placed through our website ONLY. It is quick & easy to place orders with us. All you need is a valid Email address & phone number.

What is the return policy?

Please note that we do not offer “Returns” & “Exchanges”.

What are the payment methods?

Payment can be made as “Bank Transfer” or “Cash on Delivery”

What are the working hours of Dyad’s Customer Care Department?

Weekdays 9AM-9PM Weekends 12PM-12AM

When will I receive my order?

Your order would be received within 3-5 days.

What do I do if I received a defective item?

Please contact us through WhatsApp: +974-33944572.

My order has arrived and it’s missing an item(s)?

Please contact us as soon as you receive an order. We will need the following information to enable a member of our Customer Service team to advise on the best solution: Order Number. Details on the missing item(s) – Product Name & Description. Invoice.

How do I make changes to an order I’ve already placed?

Changes can be made before the payment process (via WhatsApp).

How do I contact your company if my question isn’t answered here?

We are happy to assist you through WhatsApp:+974-33944572, Instagram DM:@Dyad.qa or Email:dyad.qa@gmail.com.

How much would the delivery cost?

Inside Doha 30-40 QR Outside Doha 50-60 QR

Where do you ship to?

Currently, we ship to Qatar only.

What happens if I’m out when my delivery is attempted?

On the day of delivery, you will be receiving a call/text message from the delivery agent, to coordinate the time of delivery.

Can I choose a specific day/time for my delivery?

A specific delivery can be requested.